Return & Refund Policy

At Drezola, customer satisfaction is very important to us. We aim to provide premium-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, you may request a return or exchange under the conditions mentioned below.

1. Return & Exchange Eligibility

Drezola offers a 7-Day Return & Exchange Policy from the date of delivery.

Customers can request a return or exchange within 7 days only if:

• The product is unused
• The product is unwashed
• The product is not worn
• The product is in original condition
• Tags and packaging are available

Once we receive the product, our team will inspect and verify its condition. If the product appears used, washed, damaged, or worn, the return or exchange request may be rejected.

2. Product Inspection

After the returned item reaches us, our quality team will carefully inspect the product.

If we find that:

• The clothing has not been washed
• The clothing has not been worn
• The product is in proper original condition

Then your return, refund, or exchange request will be approved.

However, if the product is found to be:

• Washed
• Used or worn
• Damaged by the customer
• Missing original tags or packaging

Drezola reserves the right to reject the request.

3. Refund Process

Once your returned product passes the inspection process, your refund will be initiated.

Refunds may take a few business days to reflect depending on your payment method and bank processing time.

For refund-related support, contact us at:
Email: drezolaofficial@gmail.com

4. Exchange Policy

Customers can also request an exchange within 7 days of delivery.

Exchange will only be accepted if:

• The product is unused
• The product is unwashed
• The product is unworn
• The product is returned in original condition

After inspection and approval, the exchange product will be processed.

5. Non-Returnable Items

The following items may not be eligible for return or exchange:

• Washed products
• Worn or used products
• Damaged items caused by customer misuse
• Products without original tags or packaging
• Return requests made after 7 days

6. Important Note

Please ensure that the product is properly packed before sending it back to us. Drezola is committed to fair inspections and genuine customer support.

We appreciate your understanding and cooperation.

7. Contact Us

For any return, refund, or exchange queries, feel free to contact us:

Drezola – Premium Men’s Fashion Brand
Delhi, India
Official Email: drezolaofficial@gmail.com